Frequently Asked Questions

Reformer Pilates

  • Hello and welcome! We are located at 99 Churchill Road, Prospect. There is plenty of street parking along Elizabeth and Rose Street as well as around the oval across from us (Charles Cane Reserve). We also have a few car parks out the front of our studio.

  • You will firstly need to make an account to purchase your first class via our website or on our Extend Studio app (coming soon and available on Android and Apple).

  • New to Pilates? Welcome! Our Classic or Stretch classes are the best option for beginners. Get started with our $55 Intro Offer.

  • On your first visit please arrive 5-10 minutes early. Your instructor will welcome you, show you around and give you a run down of the reformer and our equipment!

  • If a class is fully booked you have the option to join the waitlist. If you join you'll receive a notification if a spot becomes available. You'll have a two-hour window to accept or decline the invitation.

  • Unfortunately our classes do not have an itemised code attached to them, and most health insurances won’t cover group reformer pilates classes.

    Some of our classes may be claimable with your private health insurance, but this depends on what level of insurance you have. It’s best to check with your insurer to find out.

  • Prior to joining our group reformer Pilates classes, we advise consulting your physio or health practitioner for approval if you have an injury. Our team is highly skilled and trained to make modifications to exercises as per your required needs. If you're unsure, please contact us before booking, and we can recommend suitable options, such as starting with some private 1:1 pilates sessions with our physio’s.

  • At Extend, our goal is to foster an inclusive community that embraces everyone. To achieve this, we provide a diverse array of small group class types designed to cater to each individual's unique preferences and needs. See our different class types under our pilates section.

  • Yes we do, we have done small group classes for work events, hens day, birthdays and more! For more info please email us on admin@extendstudio.com.au

  • We recommend comfy clothing that allows you to move comfortably and confidently with full range of motion. Here are some suggestions

    • Comfortable leggings, shorts or exercise pants

    • Water bottle is preferred

    • A breathable tank top/tee

    • Supportive sports bra (for women)

    • Grippy socks (preferred but not mandatory – BYO or buy a pair in-studio)

    • Hair ties for those with longer hair

    • Minimal jewellery

  • All our classes are 45 minutes. This is the perfect duration to feel like you’ve worked your muscles and leave with a spring in your step. This includes a 3-5 minute warm up and cool down, however you’re welcome to stay and do extra stretches after class (or just stay for a chat and coffee!).

  • To join our post natal pilates classes you must first book an appointment with one of our physio’s for a post natal assessment. They will go through your birth and pregnancy history, screen for any issues, check abdominal separation (DRAM) and go through some core and pelvic floor education. Once you have completed this you can start our mums and mini classes.

  • If you plan on attending pilates consistently, we recommend on of our flexible membership plans as they’re more cost effective for regular attendance. Note: all memberships have a 12-week minimum commitment.

    If you’re new to pilates or just want to explore our classes before committing, start with one of our no-fuss class packs.

  • Our cancellation policy requires a minimum of 8 hours’ notice. Cancellations made within this window will forfeit the class credit and incur a $10 fee. Failure to cancel and attend will be recorded as a no-show, resulting in loss of the class credit and a $15 fee.

    Due to limited availability (8 spots per class), this policy is strictly enforced to ensure fairness. For more details, please refer to our Cancellation Policy.

    Memberships may be paused or cancelled after the 12-week minimum period with two weeks’ written notice via email to admin@extendstudio.com.au

  • We understand that sometimes things don’t go to plan and we’re here to help. For emergencies and extreme unforeseen circumstances please email us and we can reinstate your class credit!

  • Well firstly, congratulations! We can’t wait to support you and your growing baby right through your pregnancy. At Extend our team are all trained in prenatal care when it comes to safely exercising.

    You are more than welcome to attend all of our classes except our sweat or classic level 2 class. A Stretch or Classic is the best way to way to start.

    We use our pregnancy wedges and offer modifications so you can still feel comfortable while exercising right up until your due date!

  • Yes! We have a shower that you can use after class. Just remember to bring a towel along as we do not provide them.

  • You don't need a doctor's referral to begin Pilates at Extend Studio. All sessions are run by a fully certified and skilled team that include physiotherapists, exercise physiologists, and certified pilates instructors.

Physiotherapy/ Remedial Massage

  • At Extend Studio you do not need a doctor's referral unless you are a DVA client or have a chronic disease management plan. If you have recently had surgery it is recommended to bring your post operative notes from the surgeon if able.

  • A referral is not needed for private clients, but if you have one, feel free to bring it along. Any scans you have can be helpful, and we may suggest more if necessary. Don't forget your private health insurance card for rebates on the day and try to wear comfy clothes as we might need to access the treatment area during your session.

  • Yes! We have onsite Hicaps facilities so you are able to claim your rebate on the day. Please remember to bring your card with you on the day of your treatment. If you forget, then payment will need to be made in full and you can claim your rebate online via your insurer.

  • Our team of physios are highly skilled to treat a huge array of musculoskeletal conditions such as:

    • Upper and lower back pain

    • Hip pain

    • Pre and postnatal care

    • Muscular strains and sprains

    • Hip and shoulder bursitis

    • Shoulder injuries

    • Ankle Sprains and rehab

    • Neck, headaches and postural pain

    • Pre and post operative care

    • Oncology rehab

    • Mastitis

  • Physio appointments go for aprox 30 minutes.

    Remedial massage appointments are available for 30/60 and 90 minutes long.

  • We kindly ask that you please provide us at least 24 hours’ notice when canceling or rescheduling an appointment. A cancellation fee of $50 may be applied to people that do not attend their appointment or cancel within 24 hours of their appointment.

  • Yes we do! Our Pre and Post natal therapist Yasmin is highly trained in pregnancy massages.